When it comes to structural waterproofing, specifying the right materials is just the beginning. Too often, we see excellent products let down by poor on-site installation, rushed sequencing, or miscommunication between teams. The result? Latent defects, rework, delays, and costly damage claims—sometimes years after project handover.
That’s why we believe one simple but powerful addition to your waterproofing spec can make all the difference: on-site training by the manufacturer with built-in product familiarisation.
Architects, engineers, and specifiers are rightly focused on performance, longevity, and compliance. But a spec that only lists materials assumes everything else goes perfectly on site. It assumed the installer's experience, the site's readiness, and the sequencing of trades are all aligned.
In reality, they often aren't.
We've seen time and again that the gap between design intent and installation execution is where waterproofing fails. Not because the materials were wrong, but because they were misunderstood, misapplied, or rushed.
Our site training isn't just a box-ticking exercise. It's a structured, high-impact intervention that gives installers the clarity and confidence they need to get the job right the first time. Central to this is product familiarisation- making sure everyone on site knows how the system works, what to look out for, and how to handle it correctly.
We provide:
This practical, boots-on-the-ground approach consistently helps:
As a manufacturer, we understand that product quality is only half the equation. That's why we've recently streamlined our internal management structure to make support faster and more effective. Our team is small, but every one of us is technical. There's no delays. Just clear answers from experienced people.
We're not just here to deliver boxes of materials. We're here to help you deliver success.
To make our commitment to quality even more tangible, we've invested heavily in improving Premtrac, our proprietary QC and progress-tracking platform. These updates have been led directly by feedback from site teams, contractors and specifiers to ensure it delivers what projects actually need.
Premtrac allows us to:
It's not just a nice-to-have. Premtrac is a living record of the system being installed to spec. That's peace of mind for you, and performance assurance for your client.
We recommend using a clause like this:
"All waterproofing systems must be installed under manufacturer-led site training and supported by a digital QC platform (e.g., Premtrac or equivalent), including on-site product familiarisation."
This small line makes a big difference. It shifts responsibility from "hope the install goes well" to "we're building success into the process."
Every word in your spec influences outcomes on site. By including training, product familiarisation and quality control alongside material performance, you raise the standard for everyone involved.
Want to see how we do it? Get in touch with our technical team: technical@premcrete.com