--- title: What Groundworkers Really Need From a Waterproofing Supplier (And Where Most Fall Short) description: Groundworkers aren't just laying waterproofing systems. They are carrying the risk. Their reputations are on the line- so what do groundworkers need most? image: https://insights.premcrete.com/hubfs/G98A6506.jpg --- #### Insights # What Groundworkers Really Need From a Waterproofing Supplier (And Where Most Fall Short) - - - - [mailto:?subject=Check%20out%20this%20article:%20what-groundworkers-really-need-from-a-waterproofing-supplier-and-where-most-fall-short](mailto:?subject=Check%20out%20this%20article:%20what-groundworkers-really-need-from-a-waterproofing-supplier-and-where-most-fall-short) - Michaela Rowland | August 27, 2025 #### If you're a groundworker managing a live site today, you're likely juggling three things at once: Tight deadlines. Complex detailing. And a big red target on your back when it comes to accountability under [The Building Safety Act](https://premcrete.com/premcrete-academy/building-safety-act/).  You're not just laying waterproofing systems. You're carrying the risk. One wrong detail, one delay... and it's your reputation on the line.  So, when it comes to waterproofing suppliers, what do groundworkers need *most? * We asked. And the answers were brutally honest.  #### What Groundworkers Say They Need - And Aren't Getting  Through recent customer feedback, one theme came through loud and clear: support matters more than product.  The most common frustrations?  - Slow technical response times - No on-site presence  - Hard to reach the right people  - Poor training resources  These aren't small gaps. They directly affect install quality, timelines and Building Safety Act compliance.  ![G98A6506](https://insights.premcrete.com/hs-fs/hubfs/G98A6506.jpg?width=6720&height=4480&name=G98A6506.jpg) #### How Premcrete Is Fixing It: A Service Model Built Around Groundworkers  To address these pain points, we've rebuilt our support structure from the ground up.  #### New: Technical Services Department Led by a dedicated manager and backed by CSSW-qualified experts, this new team delivers: - Same-day or next-day tech support (no more week-long waits) - Direct access to real experts, not middlemen - Proactive site visits, not just remote qc via [Premtrac ](https://www.youtube.com/watch?v=0ZrJeF2B1CQ&t=1s) This isn't just a reactive helpline. It's hands-on, fast-moving, and tailored to your site's needs.  #### What Groundworkers Actually Want From a Supplier (And What We Deliver) Here's what real support looks like: You need: Fast answers ➡️ We provide: Immediate technical call-outs and same-day advice  **You need:** Clear detailing and install standards ➡️ **We provide:** Site-specific training via Premcrete Academy + toolbox talks **You need:** Risk reduction under Building Safety Act ➡️ **We provide:** Full QA tracking + install guidance + documentation support **You need:** To hit deadlines ➡️ **We provide:** Programme-aware logistics and onsite backup #### From Supplier to Strategic Partner  Our support doesn't stop when the pallets arrive. From design to handover, we're beside you.  Why? Because we know you're not just installing our systems - you're relying on us to protect your name with the main contractor, the engineer and building control.  That's what partnership looks like.  ![G98A6585](https://insights.premcrete.com/hs-fs/hubfs/G98A6585.jpg?width=6720&height=4480&name=G98A6585.jpg) #### The Result: Less Risk. More Certainty.  Groundworkers who work with Premcrete get: - Fewer rework costs - Fewer inspection failures - Fewer delays due to support gaps  - More trust from project stakeholders And that's why we're committed to more than selling product - we're here to protect structures *and* reputations.  #### Ready To Work With a Supplier Who Shows Up? Experience the difference of a supplier that treats your success like their own.  Contact the team today to review your spec: [projects@premcrete.com](mailto:projects@premcrete.com)        [facebook-f icon ](https://www.facebook.com/profile.php?id=61556750189067) [youtube icon ](https://www.youtube.com/@premcreteltd/videos) [linkedin icon ](https://www.linkedin.com/company/premcrete-ltd/) ### Posts By Topics - [Insights (48)](https://insights.premcrete.com/tag/insights) - [Structural Waterproofing (11)](https://insights.premcrete.com/tag/structural-waterproofing) - [Gas protection systems (7)](https://insights.premcrete.com/tag/gas-protection-systems) - [Waterproofing membranes (4)](https://insights.premcrete.com/tag/waterproofing-membranes) - [waterproofing (4)](https://insights.premcrete.com/tag/waterproofing) - [Ground heave solutions (3)](https://insights.premcrete.com/tag/ground-heave-solutions) - [Civil Infrastructure Repair (1)](https://insights.premcrete.com/tag/civil-infrastructure-repair) [see all](https://insights.premcrete.com/what-groundworkers-really-need-from-a-waterproofing-supplier-and-where-most-fall-short#) ### Latest articles [AI & Digital Twins: Inside The Shift Towards Smarter Basement Waterproofing Design](https://insights.premcrete.com/ai-digital-twins-inside-the-shift-towards-smarter-basement-waterproofing-design) [Understanding Waterproofing Compliance: Testing, Certification and Design Responsibility](https://insights.premcrete.com/understanding-waterproofing-compliance-testing-certification-and-design-responsibility) [How to Make Concrete Waterproof in Civil Engineering Projects](https://insights.premcrete.com/how-to-make-concrete-waterproof-in-civil-engineering-projects) [Introducing Premtrac 2.0: Built for Compliance, Built for Confidence](https://insights.premcrete.com/introducing-premtrac-2.0-built-for-compliance-built-for-confidence) [Retrofit Basement Waterproofing: Bringing Modern Protection to Older Structures](https://insights.premcrete.com/retrofit-basement-waterproofing-bringing-modern-protection-to-older-structures) ### Subscribe to our blog This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ## More Insights [![Understanding Waterproofing Compliance: Testing, Certification and Design Responsibility](https://insights.premcrete.com/hubfs/Premcrete%20Images-303.jpg) ](https://insights.premcrete.com/understanding-waterproofing-compliance-testing-certification-and-design-responsibility) ## [Understanding Waterproofing Compliance: Testing, Certification and Design Responsibility](https://insights.premcrete.com/understanding-waterproofing-compliance-testing-certification-and-design-responsibility) [Read more](https://insights.premcrete.com/understanding-waterproofing-compliance-testing-certification-and-design-responsibility) [![How to Make Concrete Waterproof in Civil Engineering Projects](https://insights.premcrete.com/hubfs/Premcrete%20Images-234.jpg) ](https://insights.premcrete.com/how-to-make-concrete-waterproof-in-civil-engineering-projects) ## [How to Make Concrete Waterproof in Civil Engineering Projects](https://insights.premcrete.com/how-to-make-concrete-waterproof-in-civil-engineering-projects) [Read more](https://insights.premcrete.com/how-to-make-concrete-waterproof-in-civil-engineering-projects) [![Introducing Premtrac 2.0: Built for Compliance, Built for Confidence](https://insights.premcrete.com/hubfs/image002.jpg) ](https://insights.premcrete.com/introducing-premtrac-2.0-built-for-compliance-built-for-confidence) ## [Introducing Premtrac 2.0: Built for Compliance, Built for Confidence](https://insights.premcrete.com/introducing-premtrac-2.0-built-for-compliance-built-for-confidence) [Read more](https://insights.premcrete.com/introducing-premtrac-2.0-built-for-compliance-built-for-confidence) [![Retrofit Basement Waterproofing: Bringing Modern Protection to Older Structures](https://insights.premcrete.com/hubfs/Taxi%20House-9.jpg) ](https://insights.premcrete.com/retrofit-basement-waterproofing-bringing-modern-protection-to-older-structures) ## [Retrofit Basement Waterproofing: Bringing Modern Protection to Older Structures](https://insights.premcrete.com/retrofit-basement-waterproofing-bringing-modern-protection-to-older-structures) [Read more](https://insights.premcrete.com/retrofit-basement-waterproofing-bringing-modern-protection-to-older-structures) [![The Future of Waterproofing Isn’t Passive. 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