If you're a groundworker managing a live site today, you're likely juggling three things at once:
Tight deadlines. Complex detailing. And a big red target on your back when it comes to accountability under The Building Safety Act.
You're not just laying waterproofing systems. You're carrying the risk. One wrong detail, one delay... and it's your reputation on the line.
So, when it comes to waterproofing suppliers, what do groundworkers need most?
We asked. And the answers were brutally honest.
What Groundworkers Say They Need - And Aren't Getting
Through recent customer feedback, one theme came through loud and clear: support matters more than product.
The most common frustrations?
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Slow technical response times
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No on-site presence
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Hard to reach the right people
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Poor training resources
These aren't small gaps. They directly affect install quality, timelines and Building Safety Act compliance.
How Premcrete Is Fixing It: A Service Model Built Around Groundworkers
To address these pain points, we've rebuilt our support structure from the ground up.
New: Technical Services Department
Led by a dedicated manager and backed by CSSW-qualified experts, this new team delivers:
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Same-day or next-day tech support (no more week-long waits)
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Direct access to real experts, not middlemen
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Proactive site visits, not just remote qc via Premtrac
This isn't just a reactive helpline. It's hands-on, fast-moving, and tailored to your site's needs.
What Groundworkers Actually Want From a Supplier (And What We Deliver)
Here's what real support looks like:
You need: Fast answers ➡️
We provide: Immediate technical call-outs and same-day advice
You need: Clear detailing and install standards ➡️
We provide: Site-specific training via Premcrete Academy + toolbox talks
You need: Risk reduction under Building Safety Act ➡️
We provide: Full QA tracking + install guidance + documentation support
You need: To hit deadlines ➡️
We provide: Programme-aware logistics and onsite backup
From Supplier to Strategic Partner
Our support doesn't stop when the pallets arrive. From design to handover, we're beside you.
Why? Because we know you're not just installing our systems - you're relying on us to protect your name with the main contractor, the engineer and building control.
That's what partnership looks like.
The Result: Less Risk. More Certainty.
Groundworkers who work with Premcrete get:
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Fewer rework costs
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Fewer inspection failures
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Fewer delays due to support gaps
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More trust from project stakeholders
And that's why we're committed to more than selling product - we're here to protect structures and reputations.
Ready To Work With a Supplier Who Shows Up?
Experience the difference of a supplier that treats your success like their own.
Contact the team today to review your spec: sales@premcrete.com
